A Verizon Wireless handset that will not move past the initial Verizon start-up screen is frozen. Phones typically freeze because of a hard disk error. This problem can be fixed by performing a soft or hard reset, or infusing a simple jolt of energy from the power outlet. A soft reset recovers the phone from conflicts within the memory and system lockups. A hard reset restores the device’s default settings, removing any present data or software that could be causing the conflict. A hard reset will also remove all of your personal data such as contacts and images.
