Write down the complete address where you experience the gap in service. To help you, Sprint’s Customer Care department will require an address, not just a ZIP code or intersection. Contact Sprint’s customer service department at 1-888-211-4727 to speak with a representative. The department’s hours of service are 6 a.m. to midnight Monday through Friday, 7 a.m. to 11 p.m. on Saturdays and 9 a.m. to 9 p.m. on Sundays. Give the customer-service representative your Sprint wireless number and the address where you’re experiencing the problem. The representative can determine whether an outage or another issue is affecting your signal, and let you know if you qualify for a femtocell access point or other assistance. If you don’t qualify for a free Airave femtocell, you can lease one from Sprint for a small fee. Writer Bio
